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    Help Centre Privacy Policy

  • Privacy Policy

    1. Aecom Privacy Policy

      PRIVACY NOTICE

      This App is operated by WSH Group Limited, which is a company registered in England and Wales under company number 04044505, with its registered office at 300 Thames Valley Park Drive, Reading, United Kingdom RG6 1PT (the “WSH”).

      WSH (and its associated brands set out below) are committed to protecting and respecting your privacy. We take your privacy very seriously and we ask that you read this Privacy Notice carefully as it contains important information on:

      1. the reasons why we collect your personal data when using this mobile application software (“App”); 
      2. the personal data we collect about you;
      3. how we look after your personal data when you use the App;
      4. with whom your personal data might be shared; and
      5. your privacy rights and how the law protects you.

      WHO WE ARE

      BaxterStorey Limited (“BSL”) and Benugo Limited (“Benugo”) are part of the WSH Group Limited group of companies. When we use “WSH”, “we”, “us” or “our”, we are referring to the relevant entity who is the controller responsible for this App in the UK. As a member of the WSH Group, BSL and Benugo will share your personal data with other members of the WSH Group, if necessary.

      PERSONAL DATA WHICH WE COLLECT

      Personal data provided by you

      We collect personal data about you when you:

      • register an Account with us on our website or App;
      • purchase or make payments for any of our products or services;
      • contact us through our website or App (including if you fill in the enquiry form);
      • post material to our website or App (where applicable);
      • complete customer feedback or surveys; and
      • participate in competitions. 

       

      The personal data collected in the above manner may include your:

      • full name;
      • email address;
      • telephone number;
      • payment transaction details;
      • date of birth; and/or
      • enquiry information.

      Special categories of personal data

      We do not proactively collect special category personal data via our website or App such as health information. However, our website and App does include text boxes which are designed for you to provide us with further information, and you should be aware that information you freely submit may reveal to us certain information that may be considered special category personal information such as information relating to your allergens.

      We may from time to time ask you to provide us with special category personal data, for example allergen information and/or dietary requirements so that we can cater appropriately for you. We will only collect your special category personal data with your explicit consent.

      This App is not intended for those under 16 and we do not knowingly collect data relating to children. 

      Personal data about other individuals

      If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

      1. give consent on his/her behalf to the processing of his/her personal data;
      2. receive on his/her behalf any data protection notices;
      3. give consent to the transfer of his/her personal data outside the United Kingdom (“UK”) and European Economic Area (“EEA”).

      MONITORING AND RECORDING COMMUNICATIONS

      We may monitor and record communications with you (such as emails) for the purpose of quality assurance, fraud prevention and compliance activities.

      HOW AND WHY WE USE YOUR PERSONAL DATA

      Under data protection law, we can only use your personal data if we have a legal basis, e.g.:

      1. where you have given consent;
      2. to comply with our legal and regulatory obligations;
      3. for the performance of a contract with you or to take steps at your request before entering into a contract; or
      4. for our legitimate interests or those of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests. When relying on this legal basis, we will carry out an assessment to balance our interests against yours.

       

       

       

       

       

       

      The table below explains what we use your personal data for and why:

       

      What we use your personal data for

      Our legal basis

      Identify you and manage any accounts you hold with us

      Performance of a contract 

      Process any orders for goods and/or services which you make with us

      Performance of a contract 

      Assist you with your queries in relation to our business and/or locations

      Performance of a contract 

      Detect and prevent fraud

      Compliance with our legal and regulatory obligations

      Customise our website/App and its content to your particular preferences

      Consent (where we are not required to obtain your consent and do not do so, for our legitimate interests i.e. to provide you with information (as a prospect or existing customer) we consider may be useful to you))

      Notify you of any changes to our website/App or to our services that may affect you

      Compliance with our legal and regulatory obligations

      Provide you with marketing materials and information about our business and services

      Consent (where we are not required to obtain your consent and do not do so, for our legitimate interests i.e. to provide you with information (as a prospect or existing customer) we consider may be useful to you))

      Develop and improve our website, App, business and services

      Consent (where we are not required to obtain your consent and do not do so, for our legitimate interests i.e. to provide you with information (as a prospect or existing customer) we consider may be useful to you))

       

      MARKETING

       

      We would like to send you information by email, telephone, text message (SMS), App push notification and other digital means about our products and services, competitions or prize draws and special offers which may be of interest to you.

       

      If you provide us with consent, we will share your details with our third party service providers, including our email service provider.

      We will only send you marketing messages (or share your details with the third parties listed above) when you click to register on our website/App or tick the relevant consent box when you provide us with your personal data. If you have consented to receive such marketing from us, or the third parties listed above, you can opt out at any time by using the unsubscribe function on each of our emails or by contacting us directly on help@wshsupport.com.

       

       

       

      WHEN WE MIGHT SHARE YOUR PERSONAL DATA WITH THIRD PARTIES

      We do not, and will not, sell any of your personal data to any third party – including your name or email address. As an essential part of being able to provide our services to you, we do however share your data with the following categories of third parties:

      • service providers that help us to get any purchases which you make through our website/App to you, such as delivery companies, gift voucher printers, payment service providers;
      • service providers that help us to run our business, such as marketing agencies, website hosting providers, website developers, and newsletter distributors;
      • service providers that help us manage our loyalty scheme, including the provision to make payment using the loyalty App;
      • service providers that help us to process and fulfil orders for products and/or services via the App (including the Click & Collect and delivery system).
      • service providers that give us the ability to send email, text messages (SMS), mobile app push notifications and messages using other digital means;
      • professional advisers, including lawyers, bankers, auditors and insurers who provide advice to us when we require it;
      • law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
      • third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.

      We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. If you would like any more information about the third parties which we work with to provide our services to you, please contact us on the contact details provided later in this Privacy Notice.

      HOW WE ASK FOR CONSENT

      In those cases where we need your consent to hold and process your personal data, we will ask you to check a box on any form requiring consent. By checking these boxes, you are confirming that you have been informed as to why we are collecting the information, how this information will be used, for how long the information will be kept, who else will have access to this information and what your rights are as a data subject (all of which is set out in this Privacy Notice).

       

      HOW WE KEEP YOUR PERSONAL DATA SECURE

      To protect your information, we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner, and all systems that can access the information have the necessary security measures in place.

      All employees, contractors and sub-contractors receive the necessary training and resources to ensure they understand their responsibilities in relation to all of our policies and procedures.

      In addition to these operational measures, we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that:

      1. access to personal data is strictly restricted to those employees who need access to this information as part of their role; 
      2. unauthorised external access to personal data is prevented through the use of a firewall; and your personal data is stored on secure servers; 
      3. payment details are tokenised using a PCI DSS a payment gateway system. 

       

      To make sure that these measures are suitable, we run vulnerability tests regularly. Audits to identify areas of weakness and non-compliance are routinely scheduled.

      HOW LONG DO WE KEEP YOUR PERSONAL DATA

      We shall only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you would like more information about how long we retain specific types of your information, please contact us on the contact details provided later in this Privacy Notice.

      TRANSFERS OF YOUR PERSONAL DATA OUT OF THE UK and EEA

      All information you provide via our website/ App is stored on our secure servers within the UK and EEA. If any data that we collect from you is transferred to, or stored at, a destination outside the UK and EEA at any time, we will update this Privacy Notice accordingly.

      All transfers between our group companies are governed by our intra-group data sharing and transfer agreement. A full list of our group companies is available here: WSH Limited. 

       

      YOUR RIGHTS

      The right to access information we hold about you: At any point you can contact us to request the information we hold about you as well as why we have that information, who has access to the information and where we got the information. Once we have received your request, we will respond within 30 days.

      The right to correct and update the information we hold about you: If the information we hold about you is out of date, incomplete or incorrect, you can inform us, and we will ensure that it is updated.

      The right to have your information erased: If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted.

      The right to object to processing of your information: You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.

      The right to ask us to stop contacting you with direct marketing: You have the right to request that we stop contacting you with direct marketing.

      The right to data portability: You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so. For your security we may need to verify your identity before we process your instructions above.

      The right to withdraw consent: If you have provided us with your consent to use your personal data, you have a right to withdraw that consent at any time. You may withdraw your consent by contacting us.

       

      For further information on each of those rights and/or if you would like to exercise any of those rights including the circumstances in which they do and do not apply, please contact us on the contact details provided below. 

      COOKIES AND TRACKING

      Use of cookies

      A cookie is a small text file which is placed onto your device when you access our website. We use cookies on this website to:

      1. recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
      2. obtain information about your preferences, online movements, and use of the internet.
      3. carry out research and statistical analysis to help improve our content, products, and services and to help us better understand our customer requirements and interests;
      4. target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
      5. make your online experience more efficient and enjoyable.

      In most cases we will need your clear, freely given, specific and informed consent in order to use cookies on this website. The exception is where the cookie is essential, meaning that it is required to ensure that the website functions properly.

      Consent to cookies

      We will always ask for your permission to place cookies or other similar technologies on your device when you first visit our website, except where they are essential for us to provide you with a service that you have requested. You can withdraw any consent to the use of cookies or manage any other cookie preferences by using the cookies preference tool on our website. If you do this, please be aware that you may lose some of the functionality of this website. 

       

      For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: (https://ico.org.uk/for-the-public/online/cookies/).

      Description of cookies

      We use the following cookies and other technologies:

       

      • Essential: These cookies are essential to the operation of our website and cannot be switched off. 
      • Analytics: These cookies allow us to have a better understanding of how our website is performing in terms of statistics, engagement level, content relevance and ease of navigation. We use this information to help improve our website’s functionalities and content as well as your browsing experience. 
      • Advertising: These cookies may be set by third parties. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites, based on uniquely identifying your browser and internet device and recording your visit to our website, the pages you have visited and the links you have followed. 

       

      The table below provides some information on the cookies which we use on our website:

       

      Cookie

      Service

      Purpose

      Expiry

      ASP.NET_SessionId

      ASP.NET Session State

      Manages the user's session and stores session data

      Duration of the session 

      __AntiXsrfRequestToken

      ASP.NET Anti-CSRF

      Helps prevent CSRF attacks by validating requests

      Duration of the session 

      __RequestVerificationToken

      ASP.NET Anti-CSRF

      Verifies that form submissions originate from our application

      Duration of the session 

      _ga

      Google Analytics

      Distinguishes unique users across sessions

      2 years

      _gid

      Google Analytics

      Tracks user session information

      24 hours

      _gat

      Google Analytics

      Throttles request rate in high traffic scenarios

      1 minute

       

      TAKE CARE WHEN LINKING TO OUR SOCIAL MEDIA SITES

      Our website provides links to our social media sites. Once on any of these social media sites, please take care if you choose to post any information as this will be on a public domain and may be widely accessible. If you would like more information about how any information posted on these sites will be used, please read the sites’ privacy notice carefully.

      HOW TO COMPLAIN

      Please contact us if you have any queries or concerns about our use of your personal data (see “Contacting us” below). We hope we will be able to resolve any issues you may have.

      You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) directly. Further information, including contact details, is available at https://ico.org.uk. 

      CONTACTING US

      If you have any queries about this Privacy Notice, need further information about how we use your personal data or wish to lodge a complaint, please contact us by any of the following means:

      CHANGES TO THIS PRIVACY NOTICE

      We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.

      This Privacy Notice was last updated on 26th March 2025.